Terms & Conditions
Please read these terms carefully before using our services
Last updated: January 20, 2026
Welcome to Excellent Finishes. By accessing and using our website and services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully.
1. Use of Services
Our platform provides:
- E-commerce services for building materials and interior finishes
- Project gallery and inspiration moodboards
- Order tracking and delivery services within Nairobi
- Customer account management
You must be 18+ years old to create an account and make purchases.
2. Orders & Payments
Payment Methods: We accept M-Pesa and Cash on Delivery.
Order Confirmation: All orders are subject to availability and confirmation. We reserve the right to refuse or cancel orders at our discretion.
Pricing: Prices are displayed in KES and may change without notice. The price at checkout is final.
Delivery: Free delivery within Nairobi for specific quotas. Delivery times are estimates and not guaranteed.
3. User Accounts
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Providing accurate and up-to-date information
We reserve the right to suspend or terminate accounts that violate these terms.
4. Intellectual Property
The Excellent Finishes name, logo, and original designs are our property and protected by applicable laws.
Some images used on this website, including hero images, moodboard visuals, and service illustrations, are sourced from open-source and royalty-free platforms. These remain the property of their respective creators and are used in accordance with their licensing terms.
You may not reproduce, distribute, or commercially use any content from this website without appropriate permission.
5. Limitation of Liability
Excellent Finishes is not liable for:
- Indirect or consequential damages arising from product use
- Delays in delivery due to circumstances beyond our control
- Issues arising from improper installation or use of products
6. Modifications
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of the updated terms.
7. Contact Us
For questions or concerns regarding these terms, please contact us:
Email: contact@excellentfinishes.com
Phone: +254 723 062 920
Location: Nairobi, Kenya